Microsoft
About the job
The Senior Technical Support Engineer position is all about empowering customers by solving complex technical issues and delivering exceptional support experiences. This job plays a crucial role in ensuring customer satisfaction and trust, leveraging Microsoft’s innovative AI technology. The team thrives on collaboration, growth, and a shared commitment to excellence, creating an inclusive environment where everyone can flourish.
You'll be responsible for
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Representing Microsoft and communicating with corporate customers
Provide in-depth technical support for complex escalated problems identified in Microsoft software products or services, managing relationships with those customers.🔧
Providing advanced troubleshooting
Analyze problems and develop solutions to meet customer needs, ensuring a seamless support experience.📚
Maintaining strong working knowledge of products
Report software bugs and customer product enhancements to the Product Group, while proactively identifying and recommending product improvements.What we're looking for
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5+ years of technical support experience
Demonstrated experience in technical support or consulting roles.View fit
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Expertise in Azure technologies
Strong knowledge of Azure Synapse and modern data warehousing.View fit
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Proven problem-solving skills
Ability to analyze complex issues using diverse data tools.View fit
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