About the job
As a Senior Technical Support Engineer in the Customer Service & Support team, you will play a vital role in delivering exceptional customer experiences by troubleshooting and resolving complex technical issues. This job offers an exciting opportunity to accelerate your career growth while deepening your technical proficiency and enhancing your problem-solving skills. The team thrives on collaboration, innovation, and a growth mindset, ensuring that everyone can contribute to achieving shared goals.
You'll be responsible for
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Owning and solving technical issues
You own, investigate, and solve complex customer technical issues while acting as an advisor to the customer.📚
Leading readiness programs
You lead in building communities with peer delivery roles and share your knowledge through technical coaching and mentoring.⚙️
Engaging in product improvement
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques.Key criteria
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5+ years in enterprise solutions
Experience designing and supporting solutions in complex environments.View
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Technical expertise in identity technologies
Knowledge in Identity Synchronization, Authentication, and Authorization.View
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Experience with enterprise protocols
Familiarity with Kerberos, PKI, OAuth, SAML, and WS-Fed.View
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