About the job
Joining Amazon Robotics as a Technical Support Engineer means becoming part of a dynamic team dedicated to revolutionizing the robotics experience. This job is all about empowering operators and enhancing their capabilities, ensuring that they can focus on high-judgment decisions. The team thrives on collaboration and innovation, working together to tackle complex technical challenges and deliver exceptional support to robotic fulfillment centers worldwide.
You'll be responsible for
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Performing diagnostics
Perform complex diagnostics and resolution of critical robotic system issues through advanced data analysis and technical troubleshooting.📬
Delivering solutions
Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.🚀
Leading incident response
Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.Key criteria
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Technical support experience (2+ years)
Proven experience in technical support or engineering roles.View
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Problem-solving skills
Strong skills in technical debugging and diagnostics.View
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Networking knowledge
General understanding of TCP/IP, DNS, and security concepts.View
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