Technical Support Engineer, UX I 12-month fixed term contract
About the job
This job is about being a Technical Support Engineer at ServiceNow, where you will manage and resolve complex issues for customers and partners. Your contributions will empower organizations to work smarter and more efficiently. The team values collaboration and is dedicated to providing exceptional customer support.
You'll be responsible for
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Managing and resolving issues
Taking ownership of challenging technical issues for ServiceNow partners and customers.📚
Developing subject matter expertise
Building knowledge within the customer support department to enhance service delivery.🤝
Collaborating with team members
Working closely with colleagues across various technologies to provide comprehensive support.Key criteria
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4+ years in customer-facing technical support
Experience resolving issues for web-based products or e-commerce.View
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Bachelor's degree in Computer Information Systems
Educational background in a related technical field.View
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Experience with dynamic HTML components
Proficiency in AJAX, JavaScript, CSS, XML, HTML, XHTML.View
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