Technical Support Engineer, ATOM I 12-month fixed term contract
About the job
This job is about becoming a Technical Support Engineer at ServiceNow, where you will play a crucial role in managing and resolving complex technical issues for customers and partners. Your expertise will not only enhance customer satisfaction but also contribute to the overall success of the team. Collaboration and strong interpersonal skills are key, as you will work closely with others in a dynamic and supportive environment.
You'll be responsible for
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Managing technical issues
Managing and resolving challenging issues for ServiceNow partners and customers, ensuring high-quality support and satisfaction.📚
Developing expertise
Developing subject matter expertise within the customer support department to enhance service delivery and support.🤝
Collaborating with team members
Collaborating with other team members across various technologies to provide comprehensive support and solutions.Key criteria
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Troubleshooting expertise
Demonstrated ability to troubleshoot complex technical issues.View
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Web application stack knowledge
Working knowledge of components in a web applications stack.View
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Object-oriented coding experience
Experience writing or debugging Object Oriented code, preferably Java.View
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