Zendesk
About the job
As a Technical Support Engineer within the Customer Service & Support team, you will play a vital role in delivering exceptional customer experiences by troubleshooting and resolving technical issues. This job offers an exciting opportunity to enhance your problem-solving and collaboration skills while contributing to the success of Microsoft’s customers. The team thrives on a culture of growth, innovation, and inclusion, where everyone is empowered to achieve more.
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.🌐
Building community and knowledge sharing
You lead or participate in building communities with peer delivery roles and share your knowledge where appropriate.📈
Identifying product/process improvements
You identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.What we're looking for
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5+ years in technical support
Proven experience in technical support or consulting roles.View fit
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Azure Cloud administration knowledge
Understanding of Azure Virtual Desktop and related technologies.View fit
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Hands-on troubleshooting skills
Experience with tools like PowerShell and Wireshark for issue resolution.View fit
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