Zendesk
About the job
As a Technical Support Engineer within the Customer Service & Support team, you will play a vital role in delivering exceptional customer success. Your mission will be to troubleshoot and resolve technical issues, ensuring customers achieve more with their Microsoft investments. The team thrives on collaboration, innovation, and a growth mindset, creating an inclusive environment where everyone can excel.
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.🌐
Building community knowledge
You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.📈
Identifying product improvements
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.What we're looking for
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Bachelor's degree in IT or related field
Possession of a relevant degree or equivalent experience.View fit
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1+ years of technical support experience
Experience troubleshooting and resolving technical issues for customers.View fit
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Knowledge of security certifications
Possession of relevant security certifications like CISSP or CompTIA Security+.View fit
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