Zendesk
About the job
As a Technical Support Engineer in the Customer Service & Support team, you will play a vital role in delivering exceptional customer experiences by troubleshooting and resolving technical issues. This job offers an exciting opportunity to grow your career while honing your problem-solving and collaboration skills. Join a team that values innovation, inclusion, and a growth mindset, where every day is a chance to empower customers and make a difference.
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.🌐
Building community and knowledge sharing
You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.📈
Identifying product improvements
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.What we're looking for
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Technical support experience (1+ years)
Demonstrated experience in technical support or consulting roles.View fit
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CyberDefender mindset
Proactive approach to preventing and mitigating cybersecurity threats.View fit
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Experience with Office 365
2+ years of experience supporting Exchange or Office 365 environments.View fit
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