About the job
The Technical Support Engineer job is all about delivering exceptional customer success by troubleshooting and resolving technical issues. This role plays a crucial part in building trust and confidence for customers, ensuring they achieve more from their Microsoft investment. The team thrives on collaboration, innovation, and a growth mindset, creating an inclusive culture where everyone can excel.
You'll be responsible for
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Owning customer issues
You own, investigate, and solve customer technical issues while collaborating within and across teams.🤝
Building communities
You lead or participate in building communities with peer delivery roles and share your knowledge.⚙️
Identifying product defects
You identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.Key criteria
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Technical problem-solving skills
Proven ability to troubleshoot and resolve technical issues effectively.View
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Strong communication skills
Ability to convey technical information clearly to customers.View
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Programming language proficiency
Experience with Python, JavaScript, C#, Java, R, or C++.View
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