About the job
This job is about being a Senior Technical Support Engineer within the Customer Service & Support team at Microsoft. You will play a crucial role in delivering exceptional customer experiences by troubleshooting and resolving complex technical issues. The team thrives on collaboration, innovation, and a growth mindset, creating an inclusive culture where everyone can contribute and succeed.
You'll be responsible for
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Owning and solving technical issues
You own, investigate, and solve complex customer technical issues while acting as an advisor, collaborating within and across teams.📚
Leading knowledge sharing
You lead in building communities with peer delivery roles and share your knowledge through readiness programs and mentoring others.⚙️
Engaging in product improvement
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques.Key criteria
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5+ years in technical support or IT
Demonstrated experience in technical support or consulting roles.View
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Azure Cloud administration knowledge
Proven understanding of Azure Virtual Desktop and related technologies.View
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Hands-on experience with troubleshooting tools
Experience using tools like PowerShell, Wireshark, and SysInternals.View
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