About the job
The Senior Technical Support Engineer job is all about empowering customers by solving complex technical issues and enhancing their experience with Microsoft products. This role is crucial in building trust and confidence, as you will be the go-to person for resolving challenges and driving product improvements. The team thrives on collaboration, innovation, and a shared commitment to customer success.
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams.📚
Leading readiness programs
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.⚙️
Engaging in product improvement
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools.Key criteria
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5+ years in technical support
Demonstrated experience in technical support or consulting roles.View
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Windows Server expertise
Strong knowledge of Windows Server platforms and troubleshooting.View
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Active Directory proficiency
Experience managing and troubleshooting Active Directory issues.View
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