Microsoft30 followers92 jobs

Technical Support Engineer - Windows Directory Services

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaCustomer service and supportInformation technologyPosted 1 week ago
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About the job

The Senior Technical Support Engineer job is all about empowering customers by solving complex technical issues and enhancing their experience with Microsoft products. This role is crucial in building trust and confidence, as you will be the go-to person for resolving challenges and driving product improvements. The team thrives on collaboration, innovation, and a shared commitment to customer success.

You'll be responsible for

🔍

Owning and resolving technical issues

You own, investigate, and solve complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams.
📚

Leading readiness programs

You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
⚙️

Engaging in product improvement

You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools.

Key criteria

🖥️

5+ years in technical support

Demonstrated experience in technical support or consulting roles.

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🔧

Windows Server expertise

Strong knowledge of Windows Server platforms and troubleshooting.

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🔐

Active Directory proficiency

Experience managing and troubleshooting Active Directory issues.

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Meet the team

About the company

View your fit

5 criteria for this job
5+ years in technical support
Demonstrated experience in technical support or consulting roles.

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Windows Server expertise
Strong knowledge of Windows Server platforms and troubleshooting.

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Active Directory proficiency
Experience managing and troubleshooting Active Directory issues.

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Networking fundamentals
Understanding of basic networking concepts and DNS management.

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Strong verbal communication skills
Ability to articulate technical concepts to diverse audiences.

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