Anglicare Southern Queensland4 followers130 jobs

Senior Technical Support Officer

Mid levelSeniorFull-timeHybridFortitude Valley QLD, AustraliaPosted 3 weeks agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Service Desk Analyst position at Anglicare Southern Queensland is all about providing essential IT support to various business units. This job plays a crucial role in ensuring that users receive timely assistance with their IT end-user devices, networking, and more. The team values collaboration and is dedicated to making a positive impact in the community.

Meet the team

About the company

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You'll be responsible for

🖥️

Providing technical support

Providing technical support and advice; responding to queries as logged through the Helpdesk.
📊

Managing work projects

Managing work projects through to completion, including monitoring progress and adjusting plans.
📋

Developing operational practices

Developing methods, procedures, and documentation of operational practices, monitoring and developing improvements where issues arise.

Key criteria

💻

Technical support experience

3-5 years of experience assisting end users with ICT issues.

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📄

Documentation skills

Proven ability to log and track IT issues effectively.

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🔧

Software installation knowledge

Experience installing software and utilities on client devices.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical support experience
3-5 years of experience assisting end users with ICT issues.

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Documentation skills
Proven ability to log and track IT issues effectively.

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Software installation knowledge
Experience installing software and utilities on client devices.

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Trouble trend analysis
Demonstrated ability to analyze and report on trouble trends.

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Communication skills
Ability to convey technical information to non-technical users.

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