Sentry1 job

Senior Technical Support Engineer

SeniorFull-timeHybridSydney NSW, AustraliaPosted 4 days agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

The job is about redefining technical support at Sentry by combining deep human expertise with autonomous systems. As an APAC Technical Support Engineer, you will engage with elite developers, troubleshoot complex issues, and build automated resolution paths. The team values collaboration, innovation, and a commitment to providing exceptional support.

Meet the team

About the company

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You'll be responsible for

🔍

Mastering the Sentry ecosystem

Engaging with elite developers and providing deep-dive debugging to solve complex issues.
🧠

Supporting great minds

Acting as a strategic consultant for senior engineers at enterprise customers, solving high-stakes architectural challenges.
🔄

Engineering feedback loop

Bridging the gap between developers and product teams, using data to prioritize high-impact platform fixes.

Key criteria

🛠️

Technical support engineering experience

5–8+ years solving complex SaaS problems in technical support.

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💻

Strong coding foundations

Proven experience with Python, JavaScript, Java, or Ruby.

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🔍

Deep systems understanding

Demonstrated knowledge of distributed systems and microservices.

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A meaningful career starts with a match

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical support engineering experience
5–8+ years solving complex SaaS problems in technical support.

View

Strong coding foundations
Proven experience with Python, JavaScript, Java, or Ruby.

View

Deep systems understanding
Demonstrated knowledge of distributed systems and microservices.

View

AI and automation literacy
Practical familiarity with LLM orchestration and automation tools.

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Exceptional communication skills
Ability to explain complex concepts clearly to diverse audiences.

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