FloQast4 jobs

Senior Technical Support Engineer (Integrations)

SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 2 weeks agoVerified 2 weeks ago
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About the job

As a Senior Technical Support Engineer, you will play a vital role in unblocking customers facing technical obstacles across FloQast's Accounting Transformation Platform. Your expertise will ensure that customers around the globe receive timely and trustworthy technical resolutions, allowing them to fully realize the value of FloQast solutions. The team thrives on collaboration, working closely with local Customer Success and Sales teams to deliver exceptional technical expertise.

You'll be responsible for

📧

Owning support cases

Own support cases from customers, colleagues, and partners, applying proper prioritization and delivering clear and effective solutions primarily via email and screen share.
🔍

Troubleshooting issues

Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.
⚙️

Performing backend configuration

Perform backend configuration work, including data transformations, uploads, and migrations, to maintain functionality and meet customer requirements.

Key criteria

🛠️

Technical support experience

7+ years in Technical Support or IT roles.

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💻

Proficiency in ticketing systems

Experience with Zendesk, Salesforce, or JIRA for case management.

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🧠

Critical thinking skills

Demonstrated ability to troubleshoot and resolve technical issues.

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Meet the team

About the company

View your fit

5 criteria for this job
Technical support experience
7+ years in Technical Support or IT roles.

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Proficiency in ticketing systems
Experience with Zendesk, Salesforce, or JIRA for case management.

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Critical thinking skills
Demonstrated ability to troubleshoot and resolve technical issues.

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Strong communication skills
Ability to explain technical concepts to diverse audiences.

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Multi-language support
Experience providing support in multiple languages preferred.

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