About the job
The Senior Technical Support Engineer at Snowflake plays a vital role in delivering exceptional support experiences to customers in the APAC region. This hands-on job involves troubleshooting complex technical issues and collaborating with various teams to drive customer success. The team thrives in a dynamic environment, embracing innovation and continuous improvement to redefine how support is delivered.
You'll be responsible for
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Delivering expert-level technical support
Providing exceptional technical support to customers through phone, email, and chat, ensuring their issues are resolved efficiently.🔍
Troubleshooting complex technical issues
Identifying and resolving intricate technical problems related to the observability platform and customer environments.📝
Creating and maintaining technical documentation
Developing high-quality technical documentation, including knowledge base articles and runbooks, to support the team and customers.Key criteria
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Technical support experience (5+ years)
Proven experience in a technical support or customer-facing engineering role.View
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Cloud platform proficiency
Experience with AWS, Azure, or Google Cloud Platform.View
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Scripting skills
Proficient in scripting languages like Python or Bash.View
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