Snowflake3 followers12 jobs

Senior Technical Support Engineer, Observe by Snowflake

SeniorFull-timeHybridSydney NSW, AustraliaPosted 4 months agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

The Senior Technical Support Engineer at Snowflake plays a vital role in delivering exceptional support experiences to customers in the APAC region. This hands-on job involves troubleshooting complex technical issues and collaborating with various teams to drive customer success. The team thrives in a dynamic environment, embracing innovation and continuous improvement to redefine how support is delivered.

You'll be responsible for

📞

Delivering expert-level technical support

Providing exceptional technical support to customers through phone, email, and chat, ensuring their issues are resolved efficiently.
🔍

Troubleshooting complex technical issues

Identifying and resolving intricate technical problems related to the observability platform and customer environments.
📝

Creating and maintaining technical documentation

Developing high-quality technical documentation, including knowledge base articles and runbooks, to support the team and customers.

Key criteria

💻

Technical support experience (5+ years)

Proven experience in a technical support or customer-facing engineering role.

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🌐

Cloud platform proficiency

Experience with AWS, Azure, or Google Cloud Platform.

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🐍

Scripting skills

Proficient in scripting languages like Python or Bash.

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View more

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5 criteria for this job
Technical support experience (5+ years)
Proven experience in a technical support or customer-facing engineering role.

View

Cloud platform proficiency
Experience with AWS, Azure, or Google Cloud Platform.

View

Scripting skills
Proficient in scripting languages like Python or Bash.

View

Troubleshooting complex systems
Strong diagnostic skills across distributed systems.

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Collaborative mindset
Ability to build strong relationships across functions.

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