Snowflake2 followers5 jobs

Senior Technical Support Engineer, Observe by Snowflake

SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 2 months agoVerified 5 hours ago
Pending fitX of Y criteria met

About the job

The Senior Technical Support Engineer at Snowflake plays a vital role in delivering exceptional support experiences to customers in the APAC region. This hands-on job involves troubleshooting complex technical issues and collaborating with various teams to drive customer success. The team thrives in a dynamic environment, embracing innovation and continuous improvement to redefine how support is delivered.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Delivering expert-level technical support

Providing exceptional technical support to customers through phone, email, and chat, ensuring their issues are resolved efficiently.
🔍

Troubleshooting complex technical issues

Identifying and resolving intricate technical problems related to the observability platform and customer environments.
📝

Creating and maintaining technical documentation

Developing high-quality technical documentation, including knowledge base articles and runbooks, to support the team and customers.

Key criteria

💻

Technical support experience (5+ years)

Proven experience in a technical support or customer-facing engineering role.

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🌐

Cloud platform proficiency

Experience with AWS, Azure, or Google Cloud Platform.

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🐍

Scripting skills

Proficient in scripting languages like Python or Bash.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Technical support experience (5+ years)
Proven experience in a technical support or customer-facing engineering role.

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Cloud platform proficiency
Experience with AWS, Azure, or Google Cloud Platform.

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Scripting skills
Proficient in scripting languages like Python or Bash.

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Troubleshooting complex systems
Strong diagnostic skills across distributed systems.

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Collaborative mindset
Ability to build strong relationships across functions.

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