Vanta6 followers91 jobs

Technical Support Specialist

Mid levelFull-timeRemote174 Fairbairn Rd, Sunshine West VIC 3020, AustraliaCustomer service and supportInformation technologyPosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Technical Support Specialist at Vanta, you will play a crucial role in helping customers navigate their technical challenges. This job is all about delivering exceptional support while fostering strong partnerships built on trust and transparency. The team thrives on collaboration and is dedicated to providing best-in-class technical support throughout the security journey.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Providing technical support

Providing technical support to customers through email, screen sharing, and chat with timely responses and resolutions.
📚

Mastering Vanta’s product

Mastering Vanta’s product, learning the ins, outs, ‘work-arounds’ and ‘don’t-do-thats’.
📝

Documenting solutions

Explaining complex solutions in simplified terms to customers while documenting solutions for scale.

Key criteria

🛠️

Technical customer support experience

4+ years of experience in SaaS or tech environments.

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🔍

Troubleshooting skills

Proven experience troubleshooting cloud providers like AWS, Azure, or GCP.

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📡

APIs and networking knowledge

Working knowledge of APIs and networking concepts essential for support.

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View more

A meaningful career starts with a match

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View your fit

5 criteria for this job
Technical customer support experience
4+ years of experience in SaaS or tech environments.

View

Troubleshooting skills
Proven experience troubleshooting cloud providers like AWS, Azure, or GCP.

View

APIs and networking knowledge
Working knowledge of APIs and networking concepts essential for support.

View

Experience with log management tools
Familiarity with Datadog or similar tools for troubleshooting.

View

Collaborative team participation
Demonstrated ability to engage in team meetings and sessions.

View