EML Group9 followers45 jobs

Technical Specialist

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job at EML is all about making a positive impact on people's lives through Workers Compensation and Personal Injury Claims Management. As part of a diverse team in Brisbane, you will have the opportunity to use your expertise to coach and support others while ensuring compliance and operational excellence. EML fosters a collaborative and inclusive culture, where employees are valued and encouraged to grow.

Meet the team

About the company

You'll be responsible for

✅

Reviewing compliance

Reviewing and maintaining compliance with policies and procedures, including the application and implementation of amendments.
🤝

Developing relationships

Developing effective working relationships with claims teams to identify areas for operational improvement across multiple client portfolios.
📊

Providing feedback

Providing regular advice and feedback to Case Managers and Team Leaders to improve overall quality of decisions relating to claims.

Key criteria

📚

5+ years in personal injury claims

Experience managing claims under QLD workers compensation legislation.

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🤝

Customer service expertise

Proven ability to manage relationships and stakeholder priorities.

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🧠

Strategic thinking skills

Experience coaching and mentoring claims teams effectively.

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5 criteria for this job
5+ years in personal injury claims
Experience managing claims under QLD workers compensation legislation.

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Customer service expertise
Proven ability to manage relationships and stakeholder priorities.

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Strategic thinking skills
Experience coaching and mentoring claims teams effectively.

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Effective communication skills
Strong oral and written skills with excellent presentation abilities.

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Time management proficiency
Demonstrated ability to manage multiple tasks efficiently.

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