About the job
As a Technical Specialist at EML, you will play a vital role in supporting Case Management teams by providing essential technical guidance and training related to the Safety, Rehabilitation and Compensation Act 1988. Your expertise will help ensure positive recovery outcomes for employees, making a meaningful impact in their lives. The team thrives in a collaborative and customer-centric environment, where your contributions will be valued and celebrated.
You'll be responsible for
🔍
Undertaking technical functions
Focusing on reconsiderations, appeals, and reviews of compensation entitlements.💡
Providing technical advice and training
Assisting Case Managers and stakeholders with sound understanding of legislation and risk management.👩🏫
Coaching and developing Case Managers
Supporting the delivery of a world-class customer experience through training and development.Key criteria
📜
SRC Act knowledge
Strong understanding of the Safety, Rehabilitation and Compensation Act 1988.View
👥
Training and coaching experience
Proven ability to develop and conduct training for Case Managers.View
⚖️
Dispute resolution skills
Demonstrated experience in best practice negotiation and mediation.View
View more
