Technical Support & Enablement Program Manager
About the job
This job is about fostering an AI-first culture at Block, where 95% of employees are expected to use AI daily. By joining the BizOps Change & Adoption team, you will play a crucial role in building the technical support infrastructure and designing learning programs that drive behavior change. Collaboration and diverse perspectives are key to the team's success, as they work together to empower everyone to embrace AI in their daily tasks.
You'll be responsible for
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Providing technical support
Being the primary responder in G2 support channels - troubleshooting issues, helping people solve technical problems and creating a safe and engaging culture of knowledge sharing🎓
Designing learning programs
Designing and delivering learning programs that shift mindsets from 'AI is a tool I use sometimes' to 'AI is how I work'📄
Maintaining documentation
Building and maintaining technical documentation (how-tos, troubleshooting guides, product release notes etc)What we're looking for
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Program management experience (5+ years)
Demonstrated experience managing technical programs effectively.View
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AI workflow troubleshooting (2+ years)
Proven ability to build and debug AI workflows.View
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Learning program design experience
Experience creating engaging learning materials and sessions.View
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