Verkada
2 jobs

Technical Support Engineer

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Technical Support Engineer job at Verkada is an exciting opportunity to join a rapidly expanding team in Sydney, focused on delivering exceptional support to enterprise customers. This role is vital in ensuring customer satisfaction by resolving complex issues and enhancing product performance. Collaboration and innovation are at the heart of the team's culture, making it a dynamic environment for professional growth.

You'll be responsible for

🔍

Troubleshooting Verkada platform

Full-stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues.
📊

Providing best practices

Offer best practice design, installation, and configuration expertise to enterprise customers.
🤝

Collaborating with teams

Work closely with Engineering and Product teams to test new products and identify bugs.

Key criteria

🔧

Technical support experience

1+ year in Technical Support Engineering or IT roles.

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🌐

Network fundamentals knowledge

Strong understanding of HTTP, TCP/IP, DNS, and VLANs.

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📝

Effective communication skills

Ability to convey complex technical matters clearly.

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View more

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5 criteria for this job
Technical support experience
1+ year in Technical Support Engineering or IT roles.

View

Network fundamentals knowledge
Strong understanding of HTTP, TCP/IP, DNS, and VLANs.

View

Effective communication skills
Ability to convey complex technical matters clearly.

View

Problem-solving abilities
Demonstrated skills in troubleshooting and attention to detail.

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Relevant degree or certifications
Bachelor's or Master's in IT-related fields or industry certifications.

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