Queensland Government
Technical Support Officer
JuniorFull-timeOfficeBrisbane QLD, AustraliaDataCustomer serviceIT supportPosted 2 weeks ago
View your fit0 of 9 criteria met
About the job
At DBG Health, the Technical Support team for Know IT All (KIA) is all about empowering pharmacies with data-driven loyalty and customer management solutions. This job is crucial in helping clients and pharmacies get the most out of bespoke software solutions, ensuring they feel supported and informed. The team thrives on collaboration, clear communication, and a commitment to excellence, making a real impact in the health and wellness sector.
You'll be responsible for
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Installing and maintaining software
Install, maintain, and repair software while collaborating with stores and clients.📚
Training staff
Train KIA staff on correct installation and support processes to ensure effective use of the software.📊
Managing support tickets
Proactively action support tickets to a high standard and meet KPIs, including data outage targets.What we're looking for
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Customer support experience (1-2 years)
Proven experience in customer support or related fields.View fit
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Technical troubleshooting skills
Demonstrated ability to troubleshoot software and technical issues.View fit
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SQL and Excel proficiency
Experience using SQL and Excel for data management.View fit
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