About the job
The job is about being a dedicated Technical Support Officer who plays a crucial role in supporting a collaborative and expanding business. This position is vital for ensuring exceptional customer service and technical support across the NSW business. The team thrives on collaboration and values each member's contribution to creating a supportive work environment.
You'll be responsible for
🔍
Identifying IT issues
Identifying and proactively resolving IT issues, primarily for the Sydney offices.💻
Providing support
Providing first and second level hardware and software support.📝
Documenting procedures
Adhering to all processes and documenting procedures accordingly.Key criteria
💻
3+ years in technical support
Experience in Level 2-3 helpdesk environments is essential.View
🖥️
Proficiency in Windows 11 and MS Office 365
Familiarity with key software tools is crucial for support.View
☁️
Experience with Azure and Citrix
Knowledge of cloud and virtualization technologies is important.View
View more
