NSW Department of Communities and Justice10 followers69 jobs

Technical Support Officer

Mid levelFull-timeHybridParramatta NSW 2150, AustraliaPosted 4 days agoVerified 23 hours ago
Pending fitX of Y criteria met

About the job

The Technical Support Officer position is all about making a real impact through technology. By delivering expert technical support across Wollongong and the South Coast, you will help staff stay connected and enable essential services for communities across New South Wales. The team thrives in a collaborative environment, supporting diverse technologies while ensuring high-quality customer service.

Meet the team

About the company

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You'll be responsible for

🖥️

Delivering Tier 3 technical support

Providing expert technical support across a broad range of ICT systems, devices, and services.
⚙️

Troubleshooting and resolving issues

Resolving hardware, software, network, and connectivity issues to ensure smooth operations.
📄

Maintaining technical documentation

Keeping accurate technical documentation and asset records to support efficient operations.

Key criteria

🖥️

Technical support experience

5+ years providing technical support across ICT systems.

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🔧

Troubleshooting skills

Proven experience resolving hardware and software issues.

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🤝

Customer service abilities

Demonstrated excellence in customer communication and support.

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A meaningful career starts with a match

Apply on NSW Department of Communities and Justice
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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical support experience
5+ years providing technical support across ICT systems.

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Troubleshooting skills
Proven experience resolving hardware and software issues.

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Customer service abilities
Demonstrated excellence in customer communication and support.

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ICT security knowledge
Experience with user access management and security practices.

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Current driver's licence
Valid licence with willingness to travel for support.

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