Greencross Pet Wellness Company3 followers173 jobs

Technical Support Officer - Vepa Labs

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Technical Support Officer at VEPALABS, you will play a vital role in transforming veterinary diagnostics across Australia. This job offers the opportunity to combine your technical expertise with customer engagement, providing hands-on support and training to veterinary clinics. The team values innovation and collaboration, creating a supportive environment where you can make a genuine impact on animal healthcare.

You'll be responsible for

📞

Providing customer support

Deliver exceptional support to veterinary clinics via phone, email, video call, and onsite visits.
📚

Conducting training sessions

Deliver one-on-one and group training sessions to clinic staff on analyser operation and quality control processes.
⚙️

Performing quality control testing

Conduct routine quality control testing on diagnostic analysers and maintain inventory of testing materials.

Key criteria

🔧

Technical support experience

Proven experience providing technical support for diagnostic equipment.

View

🐾

Veterinary nursing background

At least 1 year of experience in veterinary nursing or blood sampling.

View

💻

Proficiency in Microsoft Office

Demonstrated proficiency in Microsoft Office and Windows environments.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on Greencross Pet Wellness Company
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical support experience
Proven experience providing technical support for diagnostic equipment.

View

Veterinary nursing background
At least 1 year of experience in veterinary nursing or blood sampling.

View

Proficiency in Microsoft Office
Demonstrated proficiency in Microsoft Office and Windows environments.

View

Troubleshooting skills
Strong troubleshooting skills for diagnosing technical issues.

View

Current driver's licence
Valid driver's licence and reliable vehicle for travel requirements.

View

Similar jobs

View all
SA Water
SA Water
Technical Support Officer - Trade WasteAdelaide, SA · Full-time
This exciting job opportunity as a Technical Support Officer in the Trade Waste team is perfect for someone who thrives in a hands-on environment. You will play a crucial role in providing specialist technical advice and support to enhance operational improvements. The team values collaboration and innovation, ensuring that you will be part of a dynamic environment focused on delivering high-quality outcomes.
Anglicare Southern Queensland
Anglicare Southern Queensland
Senior Technical Support OfficerFortitude Valley, QLD · Full-time
The Service Desk Analyst position at Anglicare Southern Queensland is all about providing essential IT support to various business units. This job plays a crucial role in ensuring that users receive timely assistance with their IT end-user devices, networking, and more. The team values collaboration and is dedicated to making a positive impact in the community.
NSW Department of Communities and Justice
NSW Department of Communities and Justice
Technical Support OfficerParramatta, NSW · Full-time
The Technical Support Officer position is all about making a real impact through technology. By delivering expert technical support across Wollongong and the South Coast, you will help staff stay connected and enable essential services for communities across New South Wales. The team thrives in a collaborative environment, supporting diverse technologies while ensuring high-quality customer service.
NSW Department of Communities and Justice
NSW Department of Communities and Justice
Technical Support OfficerWollongong, NSW · Full-time
The Technical Support Officer position is all about making a real impact through technology. This job offers an exciting opportunity to deliver expert technical support across Wollongong and the surrounding regions, helping staff stay connected and enabling essential services for communities. The team thrives in a supportive environment, collaborating to tackle diverse technologies and challenges.