Technical Support Officer - Vepa Labs
About the job
As a Technical Support Officer at VEPALABS, you will play a vital role in transforming veterinary diagnostics across Australia. This job offers the opportunity to combine your technical expertise with customer engagement, providing hands-on support and training to veterinary clinics. The team values innovation and collaboration, creating a supportive environment where you can make a genuine impact on animal healthcare.
You'll be responsible for
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Providing customer support
Deliver exceptional support to veterinary clinics via phone, email, video call, and onsite visits.📚
Conducting training sessions
Deliver one-on-one and group training sessions to clinic staff on analyser operation and quality control processes.⚙️
Performing quality control testing
Conduct routine quality control testing on diagnostic analysers and maintain inventory of testing materials.Key criteria
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Technical support experience
Proven experience providing technical support for diagnostic equipment.View
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Veterinary nursing background
At least 1 year of experience in veterinary nursing or blood sampling.View
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Proficiency in Microsoft Office
Demonstrated proficiency in Microsoft Office and Windows environments.View
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