About the job
The Tele Service Consultant job is all about supporting members through their life insurance application process. This role is crucial in ensuring that details are captured accurately and member queries are answered clearly, making a direct impact on their experience. At TAL, teamwork and collaboration are at the heart of what we do, fostering an environment where flexibility, wellbeing, and inclusivity are valued.
You'll be responsible for
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Conducting Tele Interviews
Completing full insurance application interviews and follow-up Tele Underwriting calls.📝
Documenting responses
Asking prescribed health, lifestyle and employment questions and accurately documenting responses.✅
Delivering underwriting decisions
Delivering underwriting decisions to members and providing clear explanations where needed.Key criteria
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Customer service experience
Demonstrated experience in phone-based customer service roles.View
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Attention to detail
Proven ability to maintain high accuracy in documentation.View
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Strong communication skills
Experience guiding members through complex topics clearly.View
