Macquarie Technology Group7 followers5 jobs

Tier 1 - Systems Engineer

GraduateJuniorFull-timeOfficeMacquarie Park NSW 2113, AustraliaCustomer service and supportInformation technologyPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

Join Macquarie Data Centre as a Tier 1 Systems Engineer and embark on an exciting journey in the world of IT engineering. This opportunity allows you to support mission-critical infrastructure while working in one of Australia’s most secure and high-performance data centres. The team thrives on collaboration and values growth, offering structured training and clear pathways for career progression.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🖥️

Providing first-line support

Delivering first-line (Tier 1) support for servers, desktops, operating systems, and core business applications.
📞

Responding to incidents

Handling incidents, service requests, and alerts via ticketing systems, phone, and email.
⚙️

Troubleshooting issues

Troubleshooting and resolving hardware, software, and network issues within agreed SLAs.

Key criteria

💻

1–2 years of IT support experience

Experience in Service Desk or Junior Systems Engineer roles.

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🖥️

Windows operating systems knowledge

Understanding of desktop and server fundamentals.

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🌐

Basic networking concepts

Familiarity with DNS, DHCP, and TCP/IP.

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A meaningful career starts with a match

View your fit

5 criteria for this job
1–2 years of IT support experience
Experience in Service Desk or Junior Systems Engineer roles.

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Windows operating systems knowledge
Understanding of desktop and server fundamentals.

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Basic networking concepts
Familiarity with DNS, DHCP, and TCP/IP.

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Experience with ticketing systems
Proficient in ITIL-aligned processes for incident management.

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Strong troubleshooting skills
Ability to resolve hardware, software, and network issues.

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