About the job
The Shift Tier 2 Hardware System Administrator at Leidos plays a crucial role in supporting a dynamic environment in Alice Springs, AUS. This job is all about ensuring mission continuity and providing exceptional support to customers while working collaboratively with teammates and stakeholders. The team thrives on innovation and adaptability, making it an exciting opportunity for those who are ready to disrupt the status quo.
You'll be responsible for
💬
Communicating with customers and technical components
Engaging with customers to fully understand incidents and service requests.🔧
Performing hardware troubleshooting and incident resolution
Diagnosing and resolving hardware issues to ensure service continuity.📋
Monitoring and updating ServiceNow/HelpNow system tickets
Reviewing and managing service tickets to meet performance standards.Key criteria
🔐
Active TS/SCI with Polygraph
Essential for accessing classified information and supporting operations.View
💻
4+ years of hardware troubleshooting experience
Demonstrated ability to resolve complex hardware issues effectively.View
🛠️
System administration skills
Proven capability to manage and maintain system performance.View
View more