Deputy26 followers10 jobs

Technical Support Engineer - Tier 3

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Technical Support Engineer at Deputy plays a vital role in providing advanced technical support across our ecosystem and integrations. This position is essential for ensuring customer satisfaction and driving successful outcomes through collaboration with various teams. At Deputy, we foster a supportive environment where innovation thrives, and everyone is encouraged to contribute their unique perspectives.

You'll be responsible for

🛠️

Providing advanced technical support

Provide advanced technical support for the Deputy ecosystem and related integrations, ensuring customer satisfaction and issue resolution.
🔧

Troubleshooting complex issues

Troubleshoot and resolve complex technical issues across APIs, integrations, workflows, and customised customer configurations.
🤝

Collaborating with teams

Collaborate closely with Product and Engineering teams to investigate product defects and platform behaviour, driving improvements.

Key criteria

🛠️

Technical support experience

5+ years supporting SaaS platforms in a technical support environment.

View

🔍

Troubleshooting skills

Proven skills in debugging APIs, integrations, and web technologies.

View

📊

Analytical capabilities

Strong analytical skills for technical issue investigation and resolution.

View

View more

Meet the team

About the company

A meaningful career starts with a match

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical support experience
5+ years supporting SaaS platforms in a technical support environment.

View

Troubleshooting skills
Proven skills in debugging APIs, integrations, and web technologies.

View

Analytical capabilities
Strong analytical skills for technical issue investigation and resolution.

View

Cross-functional collaboration
Experience working with Engineering, Product, and Customer Success teams.

View

Effective communication
Excellent written and verbal communication skills for diverse stakeholders.

View

Similar jobs

View all
Snowflake
Snowflake
Senior Technical Support Engineer, Observe by SnowflakeSydney, NSW · Full-time
The Senior Technical Support Engineer at Snowflake plays a vital role in delivering exceptional support experiences to customers in the APAC region. This hands-on job involves troubleshooting complex technical issues and collaborating with various teams to drive customer success. The team thrives in a dynamic environment, embracing innovation and continuous improvement to redefine how support is delivered.
FloQast
FloQast
Senior Technical Support Engineer (Integrations)Sydney, NSW · Full-time
As a Senior Technical Support Engineer, you will play a vital role in unblocking customers facing technical obstacles across FloQast's Accounting Transformation Platform. Your expertise will ensure that customers around the globe receive timely and trustworthy technical resolutions, allowing them to fully realize the value of FloQast solutions. The team thrives on collaboration, working closely with local Customer Success and Sales teams to deliver exceptional technical expertise.
Ingram Micro
Ingram Micro
Sr Technical Support EngineerBrisbane, QLD · Fortitude Valley, QLD · Full-time
The Senior Technical Support Engineer position at Ingram Micro is all about delivering expert-level assistance to customers while collaborating with various teams. This job plays a vital role in ensuring exceptional customer experiences and driving continuous improvement in the support ecosystem. The team thrives on innovation and is dedicated to making a meaningful impact in the technology landscape.
Zip Co
Zip Co
Senior Technical Support EngineerAustralia · Full-time
The Senior Technical Support Engineer (TSE) at Zip plays a vital role in delivering fast, accurate, and technically excellent support to customers. This position is crucial for ensuring seamless communication between Support, Product, and Engineering teams, ultimately enhancing the customer experience. Zip values operational excellence and encourages team members to innovate and improve processes as the company grows.