Deputy26 followers12 jobs

Technical Support Engineer - Tier 3

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 1 week agoVerified 1 week ago
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About the job

The Technical Support Engineer at Deputy plays a vital role in providing advanced technical support across our ecosystem and integrations. This position is essential for ensuring customer satisfaction and driving successful outcomes through collaboration with various teams. At Deputy, we foster a supportive environment where innovation thrives, and everyone is encouraged to contribute their unique perspectives.

You'll be responsible for

🛠️

Providing advanced technical support

Provide advanced technical support for the Deputy ecosystem and related integrations, ensuring customer satisfaction and issue resolution.
🔧

Troubleshooting complex issues

Troubleshoot and resolve complex technical issues across APIs, integrations, workflows, and customised customer configurations.
🤝

Collaborating with teams

Collaborate closely with Product and Engineering teams to investigate product defects and platform behaviour, driving improvements.

Key criteria

🛠️

Technical support experience

5+ years supporting SaaS platforms in a technical support environment.

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🔍

Troubleshooting skills

Proven skills in debugging APIs, integrations, and web technologies.

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📊

Analytical capabilities

Strong analytical skills for technical issue investigation and resolution.

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Meet the team

About the company

View your fit

5 criteria for this job
Technical support experience
5+ years supporting SaaS platforms in a technical support environment.

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Troubleshooting skills
Proven skills in debugging APIs, integrations, and web technologies.

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Analytical capabilities
Strong analytical skills for technical issue investigation and resolution.

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Cross-functional collaboration
Experience working with Engineering, Product, and Customer Success teams.

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Effective communication
Excellent written and verbal communication skills for diverse stakeholders.

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