Accenture
About the job
The Transitions Management Team Lead at Optus is a pivotal job focused on enhancing service quality and guiding complex transitions. This position plays a crucial role in managing the onboarding of Enterprise and Business customers, ensuring seamless transitions for corporate products and services. The team thrives on collaboration and innovation, fostering an environment where continuous improvement is at the forefront.
You'll be responsible for
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Leading Transition Management function
Lead the Transition Management function which manages the onboarding of Optus Enterprise and Business customers.📈
Developing transition strategy
Develop and complete comprehensive transition strategy and execution plans that align with business goals.📊
Govern and report on transition performance
Govern and report on transition performance, automation initiatives, and strategic alignment.What we're looking for
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5+ years in project and transition management
Experience managing transitions in Managed Networks Service environments.View fit
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Leadership of high-performing teams
Demonstrated capability to lead teams in complex environments.View fit
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Proficiency in ServiceNow
Extensive knowledge of ServiceNow and service management frameworks.View fit
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