Vendor Optimisation & Relationship Manager, Lending Operations

Mid level Senior Full-time Hybrid Wyong NSW 2259, Australia Sydney NSW, Australia Business operations Customer success Vendor and supplier management Posted 22 hours ago

About the job

The Vendor Optimisation & Relationship Manager job is all about owning and optimising third-party lending vendors to ensure exceptional service delivery and compliance. This position plays a crucial role in enhancing the customer experience while driving innovation and cost management. Collaboration with various stakeholders is key, as the team values a supportive and inclusive environment where everyone can thrive.

You'll be responsible for

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Managing vendor relationships

Own and manage strong working relationships with key third-party lending vendors, ensuring effective day-to-day engagement.

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Coordinating process improvements

Working closely with stakeholders to coordinate process improvements, change delivery, risk management and key communications.

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Driving vendor performance

Drive vendor performance optimisation, including cost management within budget, implementation of efficiencies, and continuous improvement to customer and employee experience.