The Vendor Optimisation & Relationship Manager job is all about owning and optimising third-party lending vendors to ensure exceptional service delivery and compliance. This position plays a crucial role in enhancing the customer experience while driving innovation and cost management. Collaboration with various stakeholders is key, as the team values a supportive and inclusive environment where everyone can thrive.
You'll be responsible for
🤝
Managing vendor relationships
Own and manage strong working relationships with key third-party lending vendors, ensuring effective day-to-day engagement.🔧
Coordinating process improvements
Working closely with stakeholders to coordinate process improvements, change delivery, risk management and key communications.📈
Driving vendor performance
Drive vendor performance optimisation, including cost management within budget, implementation of efficiencies, and continuous improvement to customer and employee experience.
