VIC - Service Delivery Manager
About the job
The Service Delivery Manager will lead and manage the VIC Services & Maintenance portfolio, ensuring operational performance and customer satisfaction. This job is crucial for driving continuous improvement and fostering strong relationships with clients and stakeholders. The team values collaboration, accountability, and a commitment to excellence.
You'll be responsible for
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Managing service delivery and contract governance
Providing overall accountability for the delivery of S&M contracts, ensuring compliance with SLAs, KPIs, and safety obligations.📈
Driving operational performance and reliability
Monitoring and analyzing key performance indicators to implement improvement plans and enhance service reliability.🌐
Building customer and stakeholder relationships
Leading service review meetings and representing Kapsch as the primary operational interface for VIC S&M customers.Key criteria
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Service delivery management experience
Proven experience managing complex, multi-contract environments.View
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ITIL service management knowledge
Strong understanding of ITIL practices for service delivery.View
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Financial management skills
Experience managing operational budgets and contract performance.View
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