VIP Client Account Manager
About the job
The Account Manager job at Entain Australia & New Zealand is all about transforming the customer wagering journey in the sports betting industry. This role is crucial in managing and growing key client relationships, ensuring customers feel valued and engaged. The team thrives in a fast-paced environment, driven by innovation and a commitment to responsible gambling.
You'll be responsible for
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Managing client relationships
Serve as a premium high-value Account Manager, ensuring regular one-on-one communications with a select group of customers to provide a positive experience, answer inquiries, and resolve issues.📊
Utilising player data
Utilise player profiling data to generate targeted, personalised promotions, manage events and hospitality, and communicate with customers.🌟
Enhancing customer experience
Focus on delivering exceptional customer experiences, always prioritising customer needs.Key criteria
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Account management experience
Proven experience in account management or client-facing roles.View
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Strong communication skills
Ability to build rapport and trust with clients effectively.View
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Problem-solving skills
Excellent skills with a solutions-oriented mindset.View
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