About the job
The Warranty Services Technician at JB Hi-Fi plays a crucial role in supporting the Education and Business Sales Teams, enhancing commercial sales through exceptional Warranty Repair Services. This job is all about delivering superior customer service, which sets JB Hi-Fi apart in the market. The team thrives in a fast-paced, collaborative environment that values creativity and diversity, making it an exciting place to grow your career.
You'll be responsible for
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Providing hardware support
Offering general desktop, laptop, and tablet hardware support and troubleshooting to ensure customer satisfaction.🔍
Performing warranty validation and repairs
Executing in and out of warranty validation and repairs for various devices, either onsite or in the repair center.📋
Managing administrative tasks
Completing basic administrative tasks including timely ticketing and timesheet processing each day.Key criteria
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General repair experience
Experience in warranty repair services for various devices.View
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Vendor repair qualifications
Qualifications for repairing Lenovo, HP, Microsoft, and Apple products.View
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Administration skills
Demonstrated skills in ticketing and timesheet processing.View
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