About the job
As a Workforce Analyst, you will play a crucial role in supporting the Workforce Management process, ensuring that claims teams are optimally staffed and scheduled. This job is perfect for someone who thrives in a dynamic environment and enjoys collaborating with stakeholders to deliver data-driven workforce solutions. The team values open communication and a collaborative spirit, making it a great place to grow your career.
You'll be responsible for
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Supporting workforce management processes
Assisting in the end-to-end Workforce Management (WFM) process to ensure optimal staffing and scheduling across claims teams.📑
Generating reports
Creating and distributing reports on staffing, adherence, and performance metrics to stakeholders.🤝
Collaborating with claims leaders
Working closely with claims leaders to understand staffing needs and communicate schedule changes.Key criteria
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Workforce management experience
Demonstrated experience in workforce management or scheduling, ideally in insurance.View
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Proficiency with WFM tools
Experience using WFM tools like Genesys for scheduling and data management.View
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Forecasting and scheduling skills
Solid understanding of forecasting and scheduling processes.View
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