Workforce Planner - Sales Optimisation (Novated Leasing)
About the job
The Workforce Planner – Sales Optimisation (Novated Leasing) job is all about ensuring that sales teams have the right resources at the right time to deliver exceptional customer experiences. This position plays a critical role in analysing data, forecasting staffing needs, and optimising workforce allocation. The team thrives on collaboration and continuous improvement, making it an exciting opportunity for those who love turning insights into action.
You'll be responsible for
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Analysing call volume data
Analysing inbound call volume, outbound dialling, and Salesforce lead/contact patterns for Novated Leasing sales teams.⏳
Forecasting demand
Forecasting demand, building schedules, and adjusting staffing based on real time data.🤝
Partnering with team leaders
Partnering with team leaders and managers to improve productivity using workforce planning tools.Key criteria
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Data analysis skills
Strong skills in analysing call volumes and forecasting staffing needs.View
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Workforce management experience
Experience with scheduling tools for call centre operations.View
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Problem-solving abilities
Proven ability to tackle challenges in fast-paced environments.View
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