Workplace Support Analyst
About the job
As a Workplace Support Analyst at AP+, you will play a vital role in keeping our people connected, productive, and secure by providing responsive and reliable workplace technology support. Your work will directly impact the daily experiences of employees, ensuring they have the tools and access they need to thrive. The team values collaboration, fun, and flexibility, creating an environment where everyone can contribute to improving workplace technology.
You'll be responsible for
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Making technology easier for our people
Being a trusted first point of contact for workplace technology questions, incidents and requests, creating an experience where employees feel listened to and supported.🔍
Owning the problem, not just the ticket
Diagnosing and resolving issues across applications, devices, connectivity and workplace infrastructure, ensuring timely support.✅
Delivering reliable service
Prioritising incidents and requests, maintaining accurate records, and contributing to knowledge that helps the wider team deliver better support.Key criteria
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End-user technology support experience
Demonstrated experience providing support in a service desk environment.View
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Troubleshooting skills
Proven ability to diagnose and resolve application and device issues.View
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Customer-centric approach
Experience building rapport and providing excellent customer service.View
