Works Coordinator/Customer Service Officer
About the job
The job of Works Coordinator/Customer Service Officer is all about providing invaluable solutions to customers managing their waste and recycling needs. This position plays a crucial role in ensuring customers feel well looked after while contributing to a more sustainable future. The team thrives on collaboration and support, making every day an exciting opportunity to make a difference.
You'll be responsible for
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Resolving customer issues
Engaging with most teams across the business and a wide range of subcontractors to deliver on a range of activities such as raising work orders, following up driver requirements and much more.📞
Supporting business customers
Working with business customers on a wide range of queries, where you’ll work out solutions and ensure they feel well looked after.👥
Representing the voice of the customer
Being the true voice of the customer and often the face of our business for many of our customers.Key criteria
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Customer service experience
Demonstrated experience in customer service roles with business clients.View
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Problem-solving skills
Proven ability to resolve customer issues effectively and efficiently.View
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Organisational skills
Experience managing multiple tasks with a clear sense of urgency.View
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