efm Logistics11 jobs

Account Management Support

JuniorMid levelFull-timeOfficeMoorabbin VIC 3189, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Account Management Support job at efm Logistics is an exciting opportunity to join a dynamic Service Delivery team in Moorabbin. This role is crucial for ensuring a seamless logistics experience for a marquee customer by coordinating urgent freight movements and managing escalations. Team members thrive on collaboration and support each other to deliver exceptional service.

Meet the team

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You'll be responsible for

🚚

Managing urgent freight escalations

Supporting, managing, and closing of the day-to-day urgent freight escalations.
📦

Coordinating freight movements

End to end management of all urgent freight movements, from collection through to delivery, with the customer kept up to date throughout the process.
📋

Building carrier database

Building and maintaining the urgent freight carrier database.

Key criteria

📞

Customer service experience

Proven experience in a corporate customer service role.

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📊

Analysis and reporting skills

Demonstrated ability to analyze data and generate reports.

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🤝

Relationship-building skills

Experience collaborating effectively with internal teams and stakeholders.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Proven experience in a corporate customer service role.

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Analysis and reporting skills
Demonstrated ability to analyze data and generate reports.

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Relationship-building skills
Experience collaborating effectively with internal teams and stakeholders.

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Continuous improvement mindset
Proven ability to enhance efficiency and customer experience.

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