Zip Co5 followers8 jobs

Customer Success Manager - Technical Account Management

Mid levelSeniorFull-timeHybridAustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at Zip is a vital position that focuses on managing a diverse and rapidly growing customer base across various industries. This job is all about creating value and efficiency for clients by transforming their B2B purchasing processes. The team thrives on collaboration, creativity, and a shared commitment to customer success.

Meet the team

About the company

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You'll be responsible for

🎯

Defining customer outcomes

Partnering with customers to continuously deliver desired business outcomes.
🧑‍🏫

Acting as a trusted advisor

Educating and enabling customers on Zip’s platform and procurement best practices.
🔗

Building relationships

Identifying champions and establishing connections with key stakeholders across various teams.

Key criteria

📊

5+ years in customer success or account management

Experience in customer-facing roles is essential.

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🛠️

Procurement technology familiarity

Knowledge of ERP, HRIS, and workflow management tools.

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🤝

Excellent interpersonal skills

Ability to build trust and rapport with diverse stakeholders.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
5+ years in customer success or account management
Experience in customer-facing roles is essential.

View

Procurement technology familiarity
Knowledge of ERP, HRIS, and workflow management tools.

View

Excellent interpersonal skills
Ability to build trust and rapport with diverse stakeholders.

View

Strong project management skills
Capability to manage a dynamic customer portfolio effectively.

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Creative problem-solving ability
Attention to detail and innovative thinking for workflow efficiency.

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