About the job
The Customer Success Manager at Zip is a vital position that focuses on managing a diverse and rapidly growing customer base across various industries. This job is all about creating value and efficiency for clients by transforming their B2B purchasing processes. The team thrives on collaboration, creativity, and a shared commitment to customer success.
You'll be responsible for
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Defining customer outcomes
Partnering with customers to continuously deliver desired business outcomes.🧑🏫
Acting as a trusted advisor
Educating and enabling customers on Zip’s platform and procurement best practices.🔗
Building relationships
Identifying champions and establishing connections with key stakeholders across various teams.Key criteria
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5+ years in customer success or account management
Experience in customer-facing roles is essential.View
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Procurement technology familiarity
Knowledge of ERP, HRIS, and workflow management tools.View
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Excellent interpersonal skills
Ability to build trust and rapport with diverse stakeholders.View
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