Technical Customer Success Manager
About the job
The Technical Customer Success Manager (TCSM) plays a pivotal role in supporting SOC clients by providing in-depth analysis and insights. Delivering actionable recommendations to improve clients' security posture is key, along with identifying opportunities for service expansion. The team thrives in a collaborative and growth-oriented culture, valuing each client relationship and fostering career development.
You'll be responsible for
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Conducting quarterly client reviews
Analysing monthly SOC reports to extract and present trends and insights.📈
Developing strategic recommendations
Providing a 90-day retrospective and future-focused assessment to enhance clients' security posture.🔍
Identifying additional services
Recommending additional services to meet clients’ evolving needs, coordinating with the sales team.Key criteria
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IT and cybersecurity knowledge
Strong foundation in IT and cybersecurity, especially in SOC environments.View
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Analytical skills
Proven ability to conduct trend analyses and provide data-driven insights.View
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Exceptional communication skills
Ability to distil complex technical information for diverse clients.View
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