New Relic1 follower4 jobs

Associate Technical Success Manager

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

As an Associate Technical Success Manager at New Relic, you will be part of a global team dedicated to shaping the future of observability. This job is all about nurturing technical relationships with customers, ensuring they have a smooth onboarding experience and fully understand how to utilize our intelligent platform. The team thrives on collaboration and innovation, working together to empower companies to optimize their digital applications in an AI-first world.

Meet the team

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You'll be responsible for

🔧

Supporting technical onboarding

Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realize platform value.
📚

Conducting training sessions

Help develop educational resources and introductory training that explain core functionalities and benefits.
📈

Developing business cases

Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting.

Key criteria

💻

Technical onboarding experience

Experience assisting customers in integrating cloud technologies.

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📊

Customer-facing experience

At least 1 year in a SaaS or tech environment.

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🛠️

Cloud technology certification

Certified in AWS, Azure, or Google Cloud Platform.

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A meaningful career starts with a match

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5 criteria for this job
Technical onboarding experience
Experience assisting customers in integrating cloud technologies.

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Customer-facing experience
At least 1 year in a SaaS or tech environment.

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Cloud technology certification
Certified in AWS, Azure, or Google Cloud Platform.

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Programming familiarity
Knowledge of at least one programming language for support.

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Relationship-building skills
Proven ability to communicate technical concepts clearly.

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