Datadog3 followers9 jobs

Customer Success Associate

JuniorFull-timeHybridSydney NSW, AustraliaPosted 5 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Customer Success Associate, you will play a vital role in nurturing long-term relationships with customers, driving product adoption, and identifying growth opportunities. Your efforts will directly contribute to customer retention and satisfaction, making a significant impact on their experience with Datadog. The team values collaboration and personal development, creating an environment where everyone can thrive.

Meet the team

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You'll be responsible for

🔍

Identifying opportunities

Manage the full sales cycle and proactively build strategic relationships with customers, focusing on retention.
📋

Managing customer requests

Handle requests from your book of business to ensure a positive customer experience.
💡

Advising customers

Act as an advisor to ensure customers leverage the solution effectively.

Key criteria

🤝

Customer account management experience

1+ years managing customer relationships and ensuring satisfaction.

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🗣️

Strong communication skills

Proven ability to convey information clearly and effectively.

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📈

Sales negotiation experience

Experience negotiating contract terms and overcoming objections.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer account management experience
1+ years managing customer relationships and ensuring satisfaction.

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Strong communication skills
Proven ability to convey information clearly and effectively.

View

Sales negotiation experience
Experience negotiating contract terms and overcoming objections.

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Analytical mindset
Ability to monitor usage trends and identify growth opportunities.

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Passion for customer success
Driven to build long-term relationships and support customer growth.

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