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Customer Success Associate

JuniorFull-timeHybridSydney NSW, AustraliaPosted 6 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Success Associate, you will play a vital role in nurturing long-term relationships with customers, driving product adoption, and identifying growth opportunities. Your efforts will directly contribute to customer retention and satisfaction, making a significant impact on their experience with Datadog. The team values collaboration and personal development, creating an environment where everyone can thrive.

You'll be responsible for

🔍

Identifying opportunities

Manage the full sales cycle and proactively build strategic relationships with customers, focusing on retention.
📋

Managing customer requests

Handle requests from your book of business to ensure a positive customer experience.
💡

Advising customers

Act as an advisor to ensure customers leverage the solution effectively.

Key criteria

🤝

Customer account management experience

1+ years managing customer relationships and ensuring satisfaction.

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🗣️

Strong communication skills

Proven ability to convey information clearly and effectively.

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📈

Sales negotiation experience

Experience negotiating contract terms and overcoming objections.

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View more

Meet the team

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5 criteria for this job
Customer account management experience
1+ years managing customer relationships and ensuring satisfaction.

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Strong communication skills
Proven ability to convey information clearly and effectively.

View

Sales negotiation experience
Experience negotiating contract terms and overcoming objections.

View

Analytical mindset
Ability to monitor usage trends and identify growth opportunities.

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Passion for customer success
Driven to build long-term relationships and support customer growth.

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