Medibank2 followers28 jobs

Customer Success Coordinator

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

The Customer Success Coordinator position at Amplar Health is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys bringing structure to complexity. This role is essential in ensuring that customer engagements, proposals, reporting, and contract governance activities run smoothly, ultimately contributing to improved healthcare experiences for people in Australia. The team values collaboration and continuous improvement, creating an environment where everyone can excel and make a meaningful impact.

Meet the team

About the company

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You'll be responsible for

🤝

Supporting the customer success lifecycle

Support the full customer success lifecycle through meeting preparation, documentation, research, stakeholder coordination, and follow-up actions.
🔍

Conducting research and insights

Conduct market, customer, competitor, and industry research to provide insights that support customer engagement and business growth opportunities.
📊

Coordinating proposals and reporting

Coordinate proposal and tender activities, including managing timelines, gathering content from stakeholders, and ensuring documentation is complete, compliant, and high quality.

Key criteria

📝

Strong written and verbal communication skills

Ability to create clear, professional documentation and presentations.

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📊

Experience in project coordination

Demonstrated experience coordinating meetings and multi-stakeholder initiatives.

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🔍

Excellent research and analytical skills

Proven ability to synthesise information and identify key insights quickly.

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A meaningful career starts with a match

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5 criteria for this job
Strong written and verbal communication skills
Ability to create clear, professional documentation and presentations.

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Experience in project coordination
Demonstrated experience coordinating meetings and multi-stakeholder initiatives.

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Excellent research and analytical skills
Proven ability to synthesise information and identify key insights quickly.

View

Advanced organisational skills
Exceptional attention to detail with the ability to manage multiple priorities.

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Proficiency in Microsoft Office Suite
Experience with Word, PowerPoint, and Excel for documentation and reporting.

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