Podium8 jobs

Customer Success Manager - AI Platform

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 5 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at Podium is a vital partner for our largest clients in the Auto vertical, ensuring they have a seamless onboarding experience and fostering long-term growth. This job is all about making a measurable impact on customer retention, adoption, and satisfaction. The team thrives on collaboration, high standards, and creating opportunities for growth, making it an exciting place to accelerate your career.

You'll be responsible for

🚀

Leading onboarding

Lead multi-location onboarding, delivering training that gets customers fully connected and confident in Podium's platform from day one.
📊

Managing accounts

Own a strategic portfolio of accounts, proactively managing health scores, identifying risk, and maximising product adoption.
💼

Building relationships

Build deep, multi-stakeholder relationships that uncover real customer needs and deliver value-based solutions that stick.

Key criteria

📊

Customer success experience

3+ years in Customer Experience or Account Management.

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🔍

Account management skills

Proven track record managing portfolios and driving retention.

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💬

Exceptional communication skills

Demonstrated ability to build trust at all levels.

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View more

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4 criteria for this job
Customer success experience
3+ years in Customer Experience or Account Management.

View

Account management skills
Proven track record managing portfolios and driving retention.

View

Exceptional communication skills
Demonstrated ability to build trust at all levels.

View

Adaptability in fast-paced environments
Experience thriving in dynamic, evolving situations.

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