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Customer Success Development Representative

JuniorFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Customer Success Development Representative (CSDR) at Connecteam plays a vital role in shaping customers' first experiences after purchase. This job is all about ensuring that new paying customers get started on the right foot, understanding their needs, and setting them up for long-term success. The team thrives on collaboration, continuous improvement, and creating a supportive environment where everyone can flourish.

You'll be responsible for

📞

Proactively reaching out to customers

Engaging with new paying customers via phone, email, and text to schedule their first onboarding session.
📅

Managing pipeline in HubSpot CRM

Keeping records accurate and up to date to ensure smooth customer interactions.
📋

Booking onboarding sessions

Coordinating with the Customer Success onboarding team to ensure seamless handoffs and customer satisfaction.

Key criteria

📞

Customer communication experience

Proven experience engaging customers via phone and email.

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🗂️

CRM management skills

Experience managing customer data in HubSpot or similar CRM.

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📋

Organizational skills

Demonstrated ability to manage tasks and pipeline activity effectively.

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View more

Meet the team

About the company

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4 criteria for this job
Customer communication experience
Proven experience engaging customers via phone and email.

View

CRM management skills
Experience managing customer data in HubSpot or similar CRM.

View

Organizational skills
Demonstrated ability to manage tasks and pipeline activity effectively.

View

Clear communication skills
Ability to explain onboarding value clearly and confidently.

View

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