Duck Creek Technologies3 jobs

Premium Support Technical Account Manager

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Technical Account Manager (Premium Support) at Duck Creek Technologies plays a vital role in enhancing the customer support experience by acting as the primary operational support contact for enterprise customers. This position is essential for managing critical escalations and ensuring that issues are resolved swiftly and effectively. The team values collaboration and communication, fostering an environment where everyone can contribute to achieving shared goals and driving continuous improvement.

You'll be responsible for

📞

Serving as primary operational support contact

Serve as the primary operational support contact for assigned enterprise customers, ensuring their needs are met
📣

Leading customer communication

Lead customer-facing communication during major incidents and critical escalations, maintaining transparency
🔗

Coordinating cross-functional teams

Coordinate cross-functional teams across Support, Engineering, Product, Infrastructure, and Cloud Operations to resolve issues

Key criteria

📊

Technical account management experience

5+ years in Technical Account Management or related fields.

View

🔧

SaaS environment understanding

Strong grasp of enterprise SaaS operations and support.

View

📞

Stakeholder communication skills

Proven ability to manage customer-facing escalations effectively.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Duck Creek Technologies
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Technical account management experience
5+ years in Technical Account Management or related fields.

View

SaaS environment understanding
Strong grasp of enterprise SaaS operations and support.

View

Stakeholder communication skills
Proven ability to manage customer-facing escalations effectively.

View

Cross-functional leadership
Experience coordinating teams across Support, Engineering, and Operations.

View

ITIL certification or experience
Demonstrated knowledge of ITIL practices in service management.

View

Similar jobs

View all
Docusign
Docusign
Senior Technical Account ManagerVIC · Full-time
The Senior Technical Account Manager at Docusign plays a vital role in helping enterprise customers realize value from the Intelligent Agreement Management platform. By serving as a strategic advisor, this job focuses on optimizing performance and guiding clients through complex environments. The team thrives on collaboration, ensuring seamless platform adoption and fostering long-term growth.
Relativity
Relativity
Technical Account Manager - ediscoveryAustralia · Full-time
This job is about being a Technical Account Manager on the Technical Account Management Team, where you will proactively support customers in achieving their goals with the Relativity suite of products. Your impact will be significant as you develop account strategies, guide technical success, and enhance customer experiences. The team values collaboration and critical thinking, creating a supportive environment for growth and success.
Streem
Streem
Account ManagerSurry Hills, NSW · Full-time
Antoinette Dagher
Meet Antoinette and the team
As an Account Manager at Streem, you will be at the heart of client engagement, managing a diverse portfolio of enterprise clients. Your role is crucial in ensuring clients receive top-tier support and tailored solutions that meet their unique needs. The team thrives on collaboration, innovation, and a shared passion for media, creating an environment where every day brings new opportunities to shine.