Relativity2 followers1 job

Technical Account Manager - ediscovery

Mid levelFull-timeHybridAustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about being a Technical Account Manager on the Technical Account Management Team, where you will proactively support customers in achieving their goals with the Relativity suite of products. Your impact will be significant as you develop account strategies, guide technical success, and enhance customer experiences. The team values collaboration and critical thinking, creating a supportive environment for growth and success.

You'll be responsible for

📝

Developing account plans

Creating a strong account plan and strategy to leverage the Relativity platform for customer objectives.
🔧

Guiding resolution of incidents

Leading the resolution of critical customer incidents to ensure a positive experience with Relativity.
📊

Driving internal service reviews

Conducting internal service review meetings to discuss performance, service improvements, and quality.

Key criteria

📊

Relativity experience

Proven experience using the Relativity platform for customer success.

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🛠️

Technical troubleshooting skills

Demonstrated ability to resolve complex technical issues effectively.

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📝

Communication skills

Highly developed written and verbal communication skills for customer interactions.

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View more

Meet the team

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4 criteria for this job
Relativity experience
Proven experience using the Relativity platform for customer success.

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Technical troubleshooting skills
Demonstrated ability to resolve complex technical issues effectively.

View

Communication skills
Highly developed written and verbal communication skills for customer interactions.

View

Project management experience
Experience managing multiple projects and prioritizing effectively.

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