About the job
The Account Manager FOH at Telstra is a vital position that focuses on delivering exceptional customer experiences while managing walk-in traffic and inbound inquiries. This job plays a crucial role in shaping the Centre's operations, ensuring a structured and consistent approach to customer engagement. The team thrives on collaboration, aiming to create a welcoming environment where everyone can contribute to a connected future.
You'll be responsible for
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Acting as the primary point of contact
Act as the primary point of contact for walk-in customers, ensuring a prompt, professional, and high-quality experience.📞
Managing inbound calls and enquiries
Support and manage inbound calls and enquiries, providing end-to-end ownership of customer interactions.🏢
Maintaining Front of House presence
Ensure consistent Front of House presence during rostered FOH shifts.Key criteria
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Customer experience expertise
Proven experience delivering high-quality service for walk-in and inbound customers.View
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Sales mindset
Demonstrated capability to achieve sales targets through proactive engagement.View
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Portfolio management experience
Experience managing customer portfolios with accurate documentation.View
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