About the job
The Account Manager position at Telstra is all about building and nurturing deep customer relationships while managing a defined portfolio of accounts. This job plays a vital role in enhancing customer satisfaction and driving revenue growth for both TBTC and Telstra. The team thrives on collaboration, innovation, and a shared commitment to delivering exceptional customer experiences.
You'll be responsible for
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Managing customer relationships
Taking ownership of managing relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives for the defined portfolio.📈
Implementing strategies
Contributing to implementing the segment and portfolio strategy, including outbound campaigns, to support retention and growth of customer portfolios.🤝
Collaborating with stakeholders
Authentically collaborating with peers, team members, and key stakeholders across the TBTC channel to support lead identification and qualification.Key criteria
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End-to-end sales experience
Proven experience in customer-centric sales environments.View
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CRM platform proficiency
Experience using systems to manage relationships and performance.View
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Strong communication skills
Excellent interpersonal skills for engaging with diverse stakeholders.View
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